Privacy Policy for Thread & Bloom
At Thread & Bloom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you visit our website, utilize our services, or interact with us.
By using our site and services, you consent to the data practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our fashion retail and styling services. This includes:
- Personal Identification Information: Name, email address, mailing address, phone number, and payment information (credit card details, billing address) collected when you make a purchase, book a styling consultation, or create an account.
- Demographic Information: Information such as age, gender, style preferences, and sizing details, voluntarily provided to help us tailor personal styling consultations and curated collections.
- Transactional Information: Details about products purchased, order history, returns, and exchanges.
- Website Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This is collected through cookies and similar technologies.
- Communication Data: Records of your communications with us, including emails, chat transcripts, and customer service inquiries.
How We Use Your Information
The information we collect is used for various purposes, including:
- Providing Services: To process your orders, deliver products, facilitate personal styling consultations, and manage event dressing services.
- Improving Your Experience: To personalize your shopping experience, including tailoring product recommendations and content, and to enhance our website functionality.
- Communication: To send you order confirmations, shipping updates, service-related announcements, marketing communications (with your consent), and respond to your inquiries.
- Marketing and Analytics: To understand customer trends, analyze sales data, measure the effectiveness of our marketing campaigns, and develop new products and services.
- Security and Fraud Prevention: To protect our site, services, and customers from fraudulent transactions and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, marketing agencies, and IT service providers. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: When required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology for online transactions. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. You can control the use of cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on this page and update the "last updated" date at the top of the policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Thread & Bloom
2847 Yonge Street, Suite 200,
Toronto, ON, M4N 2J4
Canada
Phone: (416) 555-0182